Drakos Online
DRAKOS ONLINE — REFUND, CANCELLATION & DIGITAL DELIVERY POLICY
Version 1.0
Last updated: 16 August 2026
This Refund, Cancellation & Digital Delivery Policy explains how purchases, digital delivery, refunds, and subscription cancellations are handled for Drakos Online.
Drakos Online is an online game and related service operated by:
Unreal Skill Issue LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Support: support@playdrakos.com
This Policy should be read together with the Drakos Online Terms of Service and Privacy Policy.
1. Digital Products
Drakos Online offers digital products and services that may include:
- Drakos Coins;
- virtual items;
- cosmetic content;
- digital account features;
- Battle Pass subscriptions;
- other digital content identified at the time of purchase.
No physical goods are shipped in connection with these products unless expressly stated otherwise.
The applicable product, price, currency, and payment structure are displayed before checkout is completed.
2. Drakos Coin Purchases
Drakos Coins are virtual currency intended solely for use within Drakos Online.
Purchasing a Drakos Coin package is a one-time digital purchase.
Purchasing Drakos Coins does not create a subscription or recurring payment obligation.
Drakos Coins:
- have no real-world cash value;
- cannot be withdrawn as money;
- cannot be redeemed for cash;
- cannot be converted into fiat currency or cryptocurrency;
- cannot be sold or exchanged outside authorized Drakos Online systems.
Drakos Coins Do Not Expire
Unused legitimately purchased Drakos Coins do not expire merely because of the passage of time or account inactivity.
Cancelling or ending a Battle Pass subscription does not cause unused Drakos Coins to expire.
The non-expiration of Drakos Coins does not guarantee that the Drakos Online Service or a particular account will remain available indefinitely.
3. Delivery of Drakos Coins
Drakos Coins are delivered electronically to the Drakos Online account associated with the purchase.
Delivery normally occurs automatically after successful confirmation of payment.
Once fulfillment is completed, the purchased Drakos Coins are credited to the applicable Drakos Online account.
No shipping is required.
4. Delivery of Battle Pass Access
The Drakos Online Battle Pass is a digital subscription product.
Battle Pass access normally begins after successful confirmation of the initial subscription payment.
Once activated, the applicable account receives access to the Battle Pass features and benefits available for the relevant subscription period.
5. Delivery Delays or Missing Purchases
Although digital fulfillment is normally automatic, a purchase may occasionally be delayed because of:
- payment processing delays;
- payment-provider review;
- fraud-prevention review;
- synchronization delays;
- server maintenance;
- technical errors;
- temporary service interruptions.
If you have successfully completed a payment but the corresponding Drakos Coins, Battle Pass access, or other purchased content has not been delivered, contact:
When contacting support, please provide sufficient information to identify the transaction, such as the email address or Drakos account associated with the purchase and any available transaction reference.
We may review transaction, account, and delivery records to verify whether fulfillment occurred.
6. Refund Policy for Drakos Coins and Other One-Time Digital Purchases
Drakos Coins and other one-time virtual products are digital content that may be delivered and made available for use shortly after payment.
For this reason, successfully delivered digital purchases are generally final and non-refundable, except where a refund is required or otherwise approved under this Policy.
Refund requests may be reviewed in circumstances including:
- duplicate charges;
- confirmed unauthorized transactions;
- a technical failure where payment was successfully completed but the purchased digital content was not delivered;
- an incorrect purchase caused by a verified technical error;
- other circumstances where a refund is required.
Submitting a refund request does not guarantee that a refund will be approved.
Any rights that cannot be excluded remain unaffected.
7. Used Drakos Coins
The use of purchased Drakos Coins may be taken into account when reviewing a refund request.
If Coins have already been spent, exchanged for virtual items, or otherwise used before a refund is processed, Drakos Online may make reasonable account adjustments necessary to reverse the refunded transaction.
Adjustments may include:
- removing remaining Coins associated with the refunded purchase;
- reversing Coin credits;
- removing virtual items obtained using refunded Coins;
- correcting related virtual benefits or balances.
These adjustments are intended to prevent a refunded transaction from also providing retained digital value.
8. Effect of a Refund or Payment Reversal
If a purchase is refunded, cancelled, or reversed, digital content associated with that transaction may also be removed or revoked.
For Drakos Coin purchases, this may include the corresponding Coins or items obtained using those Coins.
For Battle Pass payments, this may include Battle Pass access associated with a refunded billing period.
9. Monthly Battle Pass Subscription
Unless expressly stated otherwise before checkout, the Drakos Online Battle Pass is a monthly recurring subscription.
Before the subscription is started, the checkout will identify the applicable:
- subscription product;
- price;
- currency;
- recurring billing frequency.
By starting the Battle Pass subscription, you authorize recurring billing according to the subscription terms presented at checkout.
The subscription automatically renews monthly until cancelled.
10. Battle Pass Cancellation
You may cancel your Battle Pass subscription through the official subscription-management method provided by Drakos Online.
Cancellation stops future automatic renewals.
Unless expressly stated otherwise:
- cancellation takes effect at the end of the current paid billing period;
- Battle Pass access remains available until that period ends;
- no additional renewal charge will be made after the cancellation becomes effective.
You should cancel the subscription before the next renewal if you do not want to be charged for the following billing period.
Deleting Drakos Online, uninstalling the launcher, stopping gameplay, or leaving the account inactive does not automatically cancel the Battle Pass subscription.
11. Cancellation Does Not Automatically Create a Refund
Cancelling a Battle Pass subscription and requesting a refund are separate actions.
Cancellation stops future renewals.
A refund concerns a payment that has already been completed.
Cancelling during an active paid billing period does not automatically result in a partial or prorated refund for the unused portion of that period.
Unless a refund is otherwise approved or required, Battle Pass access continues until the end of the already-paid billing period.
12. Battle Pass Refunds
Completed Battle Pass subscription charges are generally non-refundable once access for the relevant paid period has been successfully provided.
Refund requests may nevertheless be reviewed in situations including:
- duplicate subscription charges;
- confirmed unauthorized payments;
- successful payment where Battle Pass access was not provided;
- verified billing or technical errors;
- other circumstances where a refund is required.
Submitting a refund request does not guarantee approval.
Partial or prorated refunds are not automatically provided solely because a subscription is cancelled before the current billing period ends.
13. Failed Battle Pass Payments
A renewal payment may fail because of:
- insufficient funds;
- an expired payment method;
- payment-provider rejection;
- authentication requirements;
- fraud-prevention checks;
- other payment issues.
If payment for a renewal cannot be successfully collected:
- Battle Pass access may be restricted or suspended;
- additional collection attempts may occur;
- the subscription may enter an unpaid or past-due state;
- the subscription may ultimately be cancelled.
Drakos Online is not required to provide paid Battle Pass access for a billing period for which payment has not been successfully completed.
14. Changes to Battle Pass Pricing
The price of future Battle Pass billing periods may change.
Where appropriate, information about a material change affecting future subscription charges will be provided before the new price applies.
A price change does not retroactively alter a billing period that has already been successfully paid.
If you do not wish to continue at a future price, you may cancel before the relevant renewal.
15. No Physical Returns
Drakos Coins, Battle Pass access, virtual items, and other products covered by this Policy are digital products.
They cannot be physically returned.
Accordingly, no physical return or shipping process applies.
Refund eligibility is determined according to the refund provisions of this Policy.
16. Unauthorized or Unrecognized Payments
If you do not recognize a Drakos Online payment, believe you were charged incorrectly, or believe your payment method was used without authorization, please contact:
Providing us with the transaction details allows us to investigate the payment, associated Drakos account, and digital fulfillment records.
Nothing in this Policy prevents a customer from exercising legitimate rights available through their bank, card issuer, payment provider, or otherwise available to them.
17. Chargebacks and Payment Disputes
A payment dispute or chargeback submitted in good faith does not automatically constitute a violation of the Drakos Online Terms of Service.
However, fraudulent or abusive payment activity is prohibited.
This may include:
- knowingly submitting false payment claims;
- intentionally disputing a valid purchase in order to receive digital content without paying;
- using stolen or unauthorized payment methods;
- repeatedly abusing payment-dispute mechanisms;
- attempting to retain virtual content after fraudulently reversing its payment.
Where a transaction is refunded or reversed, related Drakos Coins, Battle Pass access, virtual items, or other digital content may be removed or restricted.
Fraudulent payment abuse may also result in account restrictions or other enforcement under the Drakos Online Terms of Service.
18. How to Contact Us
For questions regarding:
- missing Drakos Coins;
- missing Battle Pass access;
- duplicate charges;
- subscription cancellation;
- refunds;
- payment errors;
- unauthorized transactions;
- digital delivery;
- other purchase issues;
contact:
Please provide enough information for us to locate and investigate the transaction.
Where available, useful information may include:
- Drakos account name or identifier;
- account email address;
- approximate purchase date;
- amount and currency;
- purchased product;
- transaction or payment reference.
For your security, do not send full payment card numbers or card security codes by email or support ticket.
19. Payment Processing
Payments for Drakos Online may be processed by third-party payment providers, including Stripe.
Payment providers may apply their own:
- authentication procedures;
- security checks;
- fraud-prevention controls;
- payment-method requirements;
- processing rules.
A payment showing as pending or under review may not be considered successfully completed until confirmation is received from the applicable payment provider.
20. Relationship With the Terms of Service
This Policy supplements the Drakos Online Terms of Service.
If a refund, payment, virtual asset, subscription, account enforcement, or digital-delivery issue is not fully addressed in this Policy, the applicable provisions of the Terms of Service may also apply.
21. Changes to This Policy
This Policy may be updated from time to time to reflect changes to:
- Drakos Online;
- payment methods;
- Battle Pass subscriptions;
- digital products;
- fulfillment procedures;
- customer-support procedures.
The current version will be published through an official Drakos Online channel.
The Last updated date at the top indicates when the current version was issued.
22. Contact
Drakos Online is operated by:
Unreal Skill Issue LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Support: support@playdrakos.com