Drakos Online
DRAKOS ONLINE — PRIVACY POLICY
Version 1.0
Last updated: 16 August 2026
This Privacy Policy explains how personal information is collected, used, stored, and shared in connection with Drakos Online.
Drakos Online is an online game and related service operated by:
Unreal Skill Issue LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Privacy and Support Contact: support@playdrakos.com
In this Privacy Policy, "Drakos Online", "Drakos", "we", "us", and "our" refer to the Drakos Online service operated by Unreal Skill Issue LLC.
This Privacy Policy applies alongside the Drakos Online Terms of Service.
1. Scope
This Privacy Policy applies to personal information processed in connection with Drakos Online, including:
- the Drakos Online website;
- game servers;
- game accounts;
- launcher and related software;
- online store;
- Drakos Coins purchases;
- Battle Pass subscriptions;
- support systems;
- community and communication features;
- other services operated as part of Drakos Online.
By accessing or using Drakos Online, you acknowledge that you have been provided with this Privacy Policy.
2. Who Is Responsible for Your Data
For personal information collected and processed through Drakos Online, Unreal Skill Issue LLC is generally responsible for determining why and how that information is processed.
Some third-party providers may separately process information according to their own privacy policies.
For example, payment processing may be performed by Stripe, which processes payment and transaction information as necessary to provide its payment services.
3. Information We Collect
We collect information reasonably necessary to operate, secure, maintain, support, and improve Drakos Online.
The information collected depends on how you interact with the Service.
3.1 Account Information
When you create or use a Drakos Online account, we may collect information such as:
- username;
- email address;
- account identifiers;
- registration information;
- authentication information;
- account creation date;
- account status;
- account settings.
We may also maintain records relating to account suspensions, restrictions, warnings, or other enforcement actions.
3.2 Login and Connection Information
When you connect to Drakos Online, we may automatically collect technical and connection information including:
- IP address;
- login timestamps;
- logout timestamps;
- session identifiers;
- authentication events;
- connection history;
- failed login attempts;
- security-related events.
This information may be used to operate the Service, maintain account security, detect abuse, and investigate unauthorized access.
4. Gameplay Data
Drakos Online may collect and store information generated through gameplay.
This may include:
- characters;
- character names;
- progression;
- levels;
- experience;
- inventory;
- virtual items;
- currencies;
- Drakos Coin balances;
- quests;
- achievements;
- game statistics;
- trades;
- marketplace activity;
- Battle Pass progression;
- Battle Pass rewards;
- gameplay actions;
- server activity;
- timestamps;
- other game-related records.
Gameplay data is necessary to provide and maintain the game experience.
It may also be reviewed for administration, balancing, fraud prevention, exploit investigation, cheat detection, dispute handling, and support.
5. Communications and User-Generated Content
Where Drakos Online provides communication or community features, we may process information including:
- in-game chat messages;
- private or direct messages where supported by the Service;
- reports submitted by players;
- moderation reports;
- player complaints;
- user-generated content;
- communications with staff;
- communications submitted through support channels.
Communications may be reviewed where reasonably necessary for:
- moderation;
- investigating rule violations;
- player safety;
- fraud prevention;
- cheat detection;
- abuse prevention;
- enforcing the Terms of Service.
Drakos Online does not guarantee that every communication will be continuously monitored.
You should not submit highly sensitive personal information through public game chat or other public community features.
6. Technical and Device Information
When you access the Service, we may receive technical information about your device, software, or connection.
This may include:
- IP address;
- operating system;
- client version;
- launcher version;
- game version;
- device or session identifiers;
- network information;
- crash information;
- diagnostic information;
- performance information;
- error logs;
- security events;
- information reasonably required to diagnose technical problems.
This information may be used for debugging, compatibility, security, service improvement, and fraud or abuse prevention.
7. Security, Anti-Cheat and Abuse Prevention
Drakos Online may collect or generate information reasonably necessary to detect and investigate:
- cheating;
- bots;
- unauthorized automation;
- exploits;
- fraudulent activity;
- unauthorized software;
- account compromise;
- manipulation of game systems;
- abuse of the game economy;
- network attacks;
- attempts to bypass enforcement;
- violations of the Terms of Service.
This may include analysis of:
- gameplay patterns;
- game-client activity;
- account activity;
- network activity;
- transaction records;
- security events;
- technical identifiers;
- suspicious behavioral patterns.
We may use this information to protect Drakos Online, its infrastructure, its economy, its users, and its staff.
8. Purchase Information
When you purchase Drakos Coins, a Battle Pass subscription, or another paid digital product, we may collect or receive information relating to the transaction.
This may include:
- Drakos account identifier;
- email address;
- transaction identifier;
- Stripe customer identifier;
- Stripe Checkout or payment-session identifier;
- payment status;
- amount;
- currency;
- date and time of purchase;
- product purchased;
- number of Drakos Coins purchased;
- fulfillment status;
- refund status;
- payment-dispute or chargeback status;
- subscription status;
- subscription start and end dates;
- renewal status;
- cancellation status.
These records may be retained to administer purchases, subscriptions, customer support, fraud prevention, accounting, refunds, and payment disputes.
9. Payment Card Information
Payments may be processed by third-party payment providers, including Stripe.
When Stripe or another payment provider is used, payment information required to process the transaction may be submitted directly to that provider.
Depending on the payment method and integration, Drakos Online may receive limited payment-related information such as:
- transaction status;
- payment identifier;
- payment method type;
- card brand;
- limited card metadata such as the last four digits;
- billing information made available by the payment provider;
- refund information;
- dispute information;
- subscription information.
Drakos Online does not intend to store full payment card numbers or card security codes on Drakos Online systems.
Payment providers process payment information according to their own agreements and privacy practices.
10. Drakos Coins Records
We may maintain records relating to Drakos Coins, including:
- Coin purchases;
- Coin balances;
- Coin credits;
- Coin spending;
- Coin adjustments;
- refunds;
- payment reversals;
- administrative corrections;
- Coin-related fraud investigations.
These records help us provide purchased content, resolve support requests, investigate payment disputes, and protect the integrity of the Service.
As stated in the Terms of Service, unused legitimately purchased Drakos Coins do not expire merely because of inactivity or the passage of time.
11. Battle Pass Subscription Records
If you subscribe to the Drakos Online Battle Pass, we may process information necessary to manage that subscription.
This may include:
- subscription identifier;
- subscription status;
- billing period;
- renewal date;
- payment status;
- failed-payment status;
- cancellation status;
- Battle Pass access status;
- Battle Pass progression;
- claimed rewards.
We may receive updates from our payment provider when a subscription is created, renewed, cancelled, becomes unpaid, or otherwise changes status.
12. Purposes of Processing
We may use information collected through Drakos Online to:
- provide the game and related services;
- create and manage accounts;
- authenticate users;
- maintain game progression;
- maintain inventories and virtual currencies;
- deliver purchased Drakos Coins;
- provide Battle Pass access;
- manage subscriptions;
- process and verify purchases;
- process refund requests;
- investigate payment disputes;
- provide customer support;
- maintain service security;
- prevent fraud;
- detect cheating and exploits;
- enforce the Terms of Service;
- moderate communications;
- investigate abuse;
- diagnose technical problems;
- maintain and improve performance;
- prevent unauthorized access;
- protect Drakos Online and its users;
- comply with applicable obligations;
- establish, exercise, or defend legal claims where necessary.
We do not intentionally collect personal information that is unrelated to operating or protecting Drakos Online.
13. Legal Bases Where Applicable
Where applicable data-protection law requires a legal basis for processing, we may rely on different bases depending on the purpose of the processing.
These may include:
Performance of a Contract
Processing may be necessary to provide services you request, including:
- creating and operating your account;
- maintaining game progression;
- delivering digital purchases;
- providing Drakos Coins;
- providing Battle Pass access;
- managing subscriptions;
- responding to requests relating to the Service.
Legitimate Interests
Where permitted, we may process information where reasonably necessary for legitimate operational interests, including:
- preventing fraud;
- maintaining network and information security;
- detecting cheating;
- preventing abuse;
- improving the Service;
- investigating violations;
- protecting the game economy;
- defending the Service against attacks.
Where required, such interests are considered against the rights and interests of affected users.
Legal Obligations
Certain information may be processed or retained where necessary to comply with applicable legal, accounting, tax, regulatory, or lawful disclosure obligations.
Consent
Where consent is required for a specific type of processing, such as certain non-essential cookies or optional communications, we may rely on your consent.
Where applicable, consent may be withdrawn through the method provided for that purpose.
14. Cookies and Similar Technologies
The web-based parts of Drakos Online may use cookies, local storage, or similar technologies.
These technologies may be used for:
- essential website functionality;
- session management;
- authentication;
- security;
- fraud prevention;
- saving preferences;
- remembering settings;
- analytics where used.
Some cookies may be necessary for the website or checkout to function correctly.
Where required, non-essential cookies will be used subject to the appropriate consent or choice mechanism.
You may also control cookies through your browser, although disabling certain cookies may prevent parts of the Service from functioning correctly.
If Drakos Online introduces additional analytics, advertising, or tracking technologies, this Privacy Policy and any applicable cookie controls may be updated accordingly.
15. When We Share Information
Drakos Online does not sell personal information for monetary consideration.
We may disclose personal information where reasonably necessary to operate or protect the Service.
Recipients may include:
Payment Providers
Payment and transaction information may be shared with or processed by payment providers such as Stripe.
Hosting and Infrastructure Providers
Information may be processed using providers that supply:
- servers;
- hosting;
- content delivery;
- databases;
- networking;
- security;
- storage;
- backup infrastructure.
Support and Communication Providers
Information may be processed through providers used to manage:
- customer support;
- email;
- ticket systems;
- service communications;
- community services.
Security and Fraud-Prevention Providers
Information may be provided to services used to identify:
- fraud;
- attacks;
- malicious traffic;
- unauthorized access;
- payment abuse;
- security threats.
Professional and Legal Requirements
Information may be disclosed where reasonably necessary to:
- comply with a valid legal requirement;
- respond to lawful requests;
- enforce agreements;
- investigate fraud;
- establish or defend legal claims;
- protect users, staff, the Service, or others.
Business Transactions
If the Service or relevant business assets are reorganized, acquired, transferred, merged, or sold, information may be transferred as part of that transaction subject to applicable requirements.
16. Stripe
Stripe may process personal information when you make a payment or manage a subscription through Drakos Online.
Stripe may receive transaction and payment-related information necessary to:
- process payments;
- authenticate transactions;
- manage subscriptions;
- prevent fraud;
- process refunds;
- manage disputes and chargebacks;
- provide related financial infrastructure.
Stripe may act in different data-protection roles depending on the particular processing activity.
Stripe's own processing is also governed by the applicable Stripe privacy documentation.
17. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to operational, security, dispute-resolution, and applicable recordkeeping requirements.
Retention periods may depend on the type of information.
Account Data
Account information may generally be retained while the account remains active and for a reasonable period afterward where necessary for security, dispute handling, fraud prevention, or enforcement.
Gameplay Data
Gameplay and progression information may be retained for the operation of the Service.
Gameplay data may also be changed or removed through resets, wipes, maintenance, or other game operations as described in the Terms of Service.
Security and Anti-Cheat Logs
Security, authentication, anti-cheat, and abuse-prevention records may be retained for a reasonable period where necessary to identify repeat abuse, investigate security incidents, prevent fraud, or enforce restrictions.
Purchase and Subscription Records
Transaction, refund, subscription, and payment-dispute records may be retained for as long as reasonably necessary for:
- accounting;
- payment reconciliation;
- fraud prevention;
- customer support;
- chargebacks;
- dispute handling;
- applicable recordkeeping obligations.
Support Communications
Support requests and related correspondence may be retained for a reasonable period to resolve issues, maintain support history, and protect against fraud or abuse.
Information may be anonymized or deleted when it is no longer reasonably necessary.
18. International Data Transfers
Drakos Online is operated by a company located in the United States.
Accordingly, information may be processed or stored in the United States or in other countries where our service providers operate.
Those countries may have privacy and data-protection rules that differ from those in your country.
Where applicable law requires safeguards for international transfers of personal information, reasonable contractual, technical, or other recognized safeguards may be used.
19. Your Privacy Rights
Depending on where you live and the applicable law, you may have rights regarding your personal information.
These may include the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion of certain information;
- request restriction of certain processing;
- object to certain processing;
- request portability of certain information;
- withdraw consent where processing is based on consent;
- submit a complaint to an applicable data-protection authority;
- exercise other privacy rights available in your jurisdiction.
These rights are not absolute and may be subject to applicable exceptions.
For example, certain information may need to be retained for fraud prevention, transaction records, security, disputes, enforcement, or other legitimate or required purposes.
Requests may be submitted to:
We may request reasonable information necessary to verify your identity before fulfilling a privacy request.
20. Account Deletion
You may request deletion of your Drakos Online account through an available account-management feature or by contacting:
Deleting an account does not necessarily require immediate deletion of every associated record.
Certain information may continue to be retained where reasonably necessary for:
- payment records;
- refunds;
- payment disputes;
- fraud prevention;
- security;
- enforcement;
- abuse prevention;
- applicable obligations;
- legal claims.
Where appropriate, remaining information may instead be anonymized or otherwise separated from active gameplay use.
21. Children and Minors
Drakos Online is not intended to encourage children who are not legally permitted to provide their information or use the Service independently to do so without any required authorization.
Where applicable law requires permission from a parent or legal guardian for a minor to use the Service or provide personal information, that authorization must be obtained.
If we become aware that personal information has been collected from a child in circumstances where applicable consent or authorization was required but not obtained, we may take reasonable steps to restrict the account and delete or otherwise appropriately handle the information.
Parents or guardians who believe that a child has provided personal information improperly may contact:
22. Security
We use reasonable technical and organizational measures designed to protect information against:
- unauthorized access;
- unauthorized modification;
- loss;
- misuse;
- disclosure;
- destruction.
Measures may include, where appropriate:
- access controls;
- authentication protections;
- network protections;
- logging;
- monitoring;
- restricted administrative access;
- secure communication protocols;
- service-provider security controls.
However, no online system can guarantee absolute security.
Users are responsible for protecting their account credentials and should notify support if they believe an account has been compromised.
23. Automated Detection
Drakos Online may use automated systems or rules to identify activity that appears to involve:
- cheating;
- fraud;
- bots;
- unusual transaction activity;
- account compromise;
- malicious network activity;
- payment abuse;
- violations of game rules.
Automated signals may be used to flag activity for investigation, restrict potentially harmful actions, or protect the Service.
Where appropriate, significant enforcement decisions may also involve review of available account, technical, gameplay, or transaction information.
24. Third-Party Services and External Platforms
Drakos Online may contain links to or interact with external services.
Third-party services operate under their own terms and privacy practices.
This may include services relating to:
- payments;
- hosting;
- authentication;
- communications;
- community platforms;
- infrastructure;
- security.
This Privacy Policy governs Drakos Online's processing of information and does not replace the privacy policies of independent third-party services.
25. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to:
- Drakos Online;
- technology;
- payment systems;
- service providers;
- privacy practices;
- security practices;
- applicable requirements.
The current version will be published through an official Drakos Online channel.
The Last updated date at the top of this Privacy Policy indicates when the current version was issued.
Where appropriate, material changes may also be communicated through the Service or another reasonable method.
26. Contact
For privacy questions, requests, or concerns regarding personal information processed through Drakos Online, contact:
Unreal Skill Issue LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@playdrakos.com
Please include sufficient information for us to understand and respond to your request.
By using Drakos Online, you acknowledge that you have been provided with and have had the opportunity to review this Privacy Policy.